Workplace Experience Host       

Washington, DC

Summary

Our client, a global law firm consistently ranked among the top firms in the world, is seeking a Workplace Experience Host to join their dynamic team in Washington, DC. This role should have the ability to work flexible hours including nights and weekends. The schedule for this role is generally 7:00 AM – 3:30 PM., Monday – Friday, the Workplace Experience Host must be able to work flexible hours. This is an in-office role.

Responsibilities

• Supporting the day-to-day operations and playing a key role in space management, including welcoming visitors and personnel to the office, and ensuring a seamless arrival and comfortable experience
• Acting as a trusted advisor to those in the office, liaising with clients, and anticipating internal and external clients’ needs
• Taking the initiative to understand how clients use and need meeting, hoteling, and assigned spaces and making recommendations for improvements
• Contributing to the team effort in an administrative capacity, including meeting coordination (scheduling, logistics & set up), visitor management, expense tracking, and resource management
• Maintaining and supporting the conference center, ensuring space is configured to customer specifications and ready for use

Qualifications

• Take initiative and feel empowered to take ownership and be decisive when supporting clients
• Thrive in a fast-paced, ever-changing environment, and produce innovative solutions
• Are resilient and tenacious while possessing the ability to maintain composure and find a path forward regardless of obstacles; possess organizational acumen and impeccable attention to detail
• Have outstanding customer-service skills, are empathetic, and have a solid understanding of technology platforms and resources
• A High School Diploma
• A minimum of two (2) years of hospitality, customer service or related experience
• A working knowledge of health and safety standards and regulations
• The ability to utilize and navigate various technology platforms and applications
• The ability to handle confidential and sensitive information with the appropriate discretion

Compensation

The salary range for this position is $55,000.00-$65,000.00, plus overtime and bonus.