Workplace Experience Host

New York, NY

Summary

The Workplace Experience Host is an integral part of our client’s Workplace Experience (WE) team. This role will be responsible for providing a warm, professional welcome to Firm offices, setting the stage for a positive and productive stay, while integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience. This role is located in our client’s New York office. Please note that this role is a fully in-person position and the hours are 8:00 AM – 4:00 PM.

Responsibilities

Front desk support

• Welcoming all personnel and external visitors
• Registering visitors, coordinating details with building security and administration
• Answering all calls and inquires at the front desk
• Executing various support tasks including, but not limited to, booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print & mail support, HVAC adjustment inquiries, access card loans, ordering supplies etc.

Supporting the daily workflow

• Anticipating internal and external guest needs by understanding in-office services and work areas
• Building and maintaining guest profiles to tailor support
• Executing processes and strategies for in-person client support utilizing the firm’s Workplace Experience technology tools: EMS, ENVOY, LW Go, CIC, etc.
• Collaborating with all departments to deliver a streamlined and consistent service
• Providing safety and emergency response information to internal and external guests
• Serving as Fire Warden or similar emergency response role, depending on jurisdiction

Conference center/meeting support

• Coordinating internal and external office events in accordance with local responsibilities
• Spot cleaning, tiding, and reconfigures amenity spaces, pantries, cafes, soft seating, and other areas
• Executing the food and beverage experience including menu planning, sourcing new vendors, including set-up, presentation, and breakdown
• Providing first-line technology assistance and ensure audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, first level videoconferencing support)

Qualifications

• Possess the ability to fosters an atmosphere of belonging
• Display the ability communicate effectively and adapt with ease
• Possesses high EQ skills and has the ability to respond with appropriate behavior
• A High school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Compensation

The salary range for this role is $55,000 – $63,000, nonexempt.

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