Workplace Experience Agent  

Austin, TX 

Hours: 8:30-5 pm

Summary

The Workplace Experience Agent is an integral part of the Firm’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with particular focus on their work area and related requests and requirements, while establishing a rapport and genuine connection with all clients, and create a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Austin office. Please note that this position has an in-office presence.

Responsibilities & Qualifications

  • Executing effective processes and strategies for managing support to clients in the office; partnering with colleagues to ensure a seamless delivery of services
  • Implementing an understanding of the firm’s business services departments to assist and/or complete a task in a timely manner
  • Identifying and communicating uncompleted tasks and delegating, escalating, and addressing appropriately
  • Generating and/or claiming ServiceNow tickets for items needing attention
  • Assisting peers with fulfilling ServiceNow tickets
  • Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that the Firm retains  

We’d love to hear from you if you

  • Possess working knowledge of health and safety standards and regulations
  • Display the willingness to complete all tasks and learn new skills
  • Demonstrate comfortability utilizing and navigating various technology platforms and applications 

And have

  • A high school diploma or an equivalent
  • A minimum of three (3) years of workplace experience, hospitality, or related experience

$58,000.00-$65,000.00, plus overtime and bonus

 

 

Job Type: Full-time, Onsite

Salary: $58,000.00-$65,000.00, plus overtime and bonus

Date Active: 9.23.2024

Exempt/Not Exempt: Not Exempt

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