Research Services Lead-Operations

Chicago, IL or Washington, DC

Summary

The Research Services Lead-Operations is an integral part of the firm’s Technology & Information Services team. This role will be responsible for supporting the development and maintenance of the department’s discovery platform, knowledge base, and collaboration workspaces, while supporting day‑to‑day operations and ensuring the integrity and accuracy of the firm‑wide catalogue and discovery platforms, including the eLibrary. This role will be located in either their Chicago or Washington, DC office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities

• Working with other areas of Technology & Information Services to support systems configuration, platform upgrades, and maintenance, and to design and manage electronic and print content platforms to ensure resources are easily accessible, relevant to the task, and understood by end users
• Overseeing the department’s knowledge base, and collaborating with the research team to develop and audit content
• Managing the department’s collaboration workspaces, such as Microsoft Teams, iManage, and SharePoint
• Supporting services including password management, research platform authentication, and migrations
• Promoting effective work practices by working collaboratively as a team member and demonstrating respect for coworkers
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that the firm retains
• Possess knowledge of electronic and print content administration systems and technologies, such as EOS
• Demonstrate knowledge of bibliographic utilities and current cataloging standards
• Exhibit experience with internet services and user authentication protocols, including IP authentication and single sign‑on

Qualifications

• A bachelor’s degree or equivalent
• A master’s degree or Juris Doctor (J.D.), preferably
• A minimum of five (5) years of relevant professional experience, preferably
• A minimum of seven (7) years of cumulative experience

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in the firm’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

The firm is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Compensation: $100,000.00-130,000.00, plus bonus