Professional Development Manager

New York, NY                                

Responsibilities

• Manage our Business Services training initiative for employees at all levels including curriculum recommendations and design, as well as program planning and execution in collaboration with the HR Business Partner team.
• Design and develop course content for our lawyer and Business Services populations applying adult learning principles including, but not limited to, measurable learning objectives, scenarios, simulations, and progress checks.
• Cultivate the eLearning library for alumni and clients including seeking out partners and other subject matter experts to deliver programs suitable for our alumni and client library, recommending topics to cover, planning programs and working with our Marketing Department to ensure that these programs are publicized and made available to our clients and alumni.
• In collaboration with our Marketing Department, client relationship partners and other members of the Professional Development team, organize client training programs, including programs requested by clients in connection with RFPs.
• Plan and execute alumni CLE programs and various other core skills and substantive training programs for the firm, as needed.
• Work with the Marketing Department to maintain the Career Center, a job board with internal and external positions of interest to lawyers and alumni worldwide.
• Work with members of the GTS training group to (i) update our current eLearning library to ensure that the content is user-friendly and useful to the end user, (ii) adapt instructional materials created for face-to-face delivery to eLearning, and (iii) upload and maintain content to the Learning Center.
• Work with colleagues in HR to design a process for recording and reporting on individual professional development plans and progress in Workday.
• Manage all aspects of the Rosetta Stone foreign language program and our relationships with Hotshot Legal, LawFirmElearning and other providers as they may change or be supplemented from time to time.
• Recommend and implement ways in which we can maximize our subscriptions with PLI, Hotshot Legal, Rosetta Stone, LawFirmElearning and other providers as they may change or be supplemented from time to time.
• Plan, oversee and execute all aspects of Summer Associate University, including substantive trainings, core skills trainings and Deal-o-Rama.
• Manage and maintain the Professional Development intranet page, including writing and preparing content, coordinating with the PD and HR teams in NY and around the world on content, soliciting content and ensuring that the page is up-to-date and informative for our lawyer and Business Services populations.
• Directly and indirectly supervise and manage employees and be responsible for their overall direction, coordination and evaluation.
• Assist the Professional Development team and the wider Talent Development team with additional projects, as needed, including orientation and onboarding, the feedback and performance management processes and global conferences.
• Perform such other responsibilities as may be assigned from time to time.

Requirements

• Possesses outstanding interpersonal skills, self-motivation, enthusiasm, and energy and is capable of working effectively with a variety of people and departments
• Exhibits a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, deadline-driven, detail-oriented work environment
• Possesses ability to work with frequent interruptions and adapt to changes in workflow
• Demonstrates ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation or law
• Possesses ability to act independently within the scope of the position’s responsibilities as a decision-maker and contributor on all levels
• Communicates clearly and effectively in writing and in person on a one-on-one basis, as well as in small and large group situations
• Demonstrates ability to develop and deliver effective L&D programs to lawyers and business services employees
• Demonstrates ability to develop and use metrics to make the business case for L&D programs, to align strategy with business goals and, to assess and justify L&D programs
• Exhibits excellent organizational, planning and project management skills
• Builds energy, support and gains commitment for solutions
• Manages and motivates others with or without authority
• Demonstrates ability to work collaboratively and cooperatively with others in a team-oriented environment and encourages an atmosphere in which everyone exchanges ideas
• Possesses the supervisory/managerial skills necessary in order to interact and communicate with subordinates, provide instruction and direction, determine work priorities, and coordinate the activities of a team
• Demonstrates active listening
• Possesses excellent writing skills
• Has mastered a range of communication styles and methods and deploys as needed

Education & Experience

• 4+ years of experience managing the learning and development function in a law firm or professional services environment
• 2+ years of experience managing others
• Bachelors’ Degree required
• Advanced knowledge of Windows-based systems
• Proficient in the application of instructional design, curriculum design and adult learning principles
• Familiarity with viDesktop, CE Manager and Workday
• J.D. welcome but not required