Manager of Office and Guest Services

New York, NY

The Manager of Office and Guest Services oversees the maintenance and management of our facilities and reception team to ensure a safe, efficient, and productive work environment.

 Responsibilities

• Overseeing the maintenance and management of the firm’s office space including the planning, coordination, and execution of all building operations, maintenance activities, facility improvement projects, and office services
• Coordinating maintenance schedules, procedures, and protocols to ensure optimal functioning of all facilities
• Coordinating repairs, renovations, and equipment installations as needed, ensuring minimal disruption to daily operations.
• Overseeing office services, including mailroom operations, office supplies procurement, janitorial services, and other administrative functions.
• Managing relationships with vendors and service providers to ensure timely and cost-effective delivery of office services.
• Ensure compliance with local, state, and federal regulations related to building codes, safety standards, and environmental regulations.
• Manage office buildouts, relocations, expansions, and consolidation of work areas, ensuring efficient use of space and resources in coordination with the Builders/Architects and sub-contractors of trades such as Mechanical, Electrical, Plumbing, Telecom, AV, Network, Security, HVAC, etc.
• Managing reception area operations, ensuring a professional and welcoming environment for visitors and employees.
• Supervising reception staff, providing guidance on guest services and administrative support.
• Supervise and mentor facilities staff, reception, contractors, and vendors, ensuring high-quality work and adherence to safety protocols.
• Coordinating across departments including IT, Administrative Support, to develop and maintain best reception and facilities best practices.

 Requirements

• Bachelor’s degree
• Proven experience in facilities management or a related field, with a strong understanding of building systems, maintenance, office services, and reception management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in facility management software and MS Office Suite.
• Strong problem-solving abilities and attention to detail.

This is an exempt position and the annual salary range for this role is $150,000 to $175,000 commensurate with experience. This salary range reflects estimated base salary.  Total cash compensation will be higher when factoring in year-end bonus and benefits.

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