InterAction Data Steward

Summary

Reports directly to the InterAction Data Manager with established policies and procedures.  Maintain data quality by conforming entered information according to required Firm format and confirmed information; research and resolve discrepancies; update, merge and eliminate duplicate contacts; act as a reference for end users about InterAction; handle special projects relating to InterAction as needed.  Observes confidentiality of Firm matters.

Essential Duties and Responsibilities

• Verify new entries to database for proper formatting as per firm data standards;
• Resolve duplicate entries; check for errors;
• Process returned mail; research mailing address;
• Research and verify company mergers/name change/office relocation;
• Update, maintain and document department guidelines. processes and best practices;
• Maintain mailing lists as well as generate searches and reports for targeted mailings;
• Provide user support and troubleshoot issues when necessary;
• Amend existing records; and
• Other projects related to InterAction as assigned.

Knowledge, Skills, and Abilities Required

• Knowledge of InterAction;
• Data management and data manipulations skills (Intermediate proficiency with MS Word and Excel);
• Attention to detail, proofreading and Internet research skills with general knowledge of Corporate structures;
• Highly detail-oriented;
• Ability to work independently and multitask;
• Commitment to adhering to standards and best practices;
• Team oriented;
• Excellent problem solving and troubleshooting skills;
• Excellent communication (written and verbal) and interpersonal skills; and
• Availability to work overtime if required.

Education and Experience

• BA/BS in Marketing, Business, Computer Sciences or related field with at least one year of InterAction experience, or two years of related CRM experience.
• Previous law firm experience preferred.

Working Conditions:

Normal office environment with little exposure to excessive noise, dust, temperature and the like.