Document Services Lead Operator (2nd Shift)

New York, NY

Monday through Thursday, 5:00 pm – 2:15 am

General Summary:

Microsoft Office power user, preferably certified, to assist supervisors with workflow management and document production, and to assume supervisory duties in direct supervisor’s absence.

Principal Duties and Responsibilities (Essential Functions):

Processes and troubleshoots documents in Word 2016, Excel 2016, PowerPoint 2016 and Visio 2016, often using advanced tools and collateral software to complete tasks.  Specifically:

  • DocXtools
  • Best Authority
  • OmniPage Pro
  • Contract Companion
  • Nuance Power PDF
  • Creates and edits forms using Adobe Acrobat DC.
  • Completes and returns assigned work to supervisory staff in a timely way, particularly jobs having strict deadlines.
  • Provides technical guidance to colleagues and clients, as needed.
  • Maintains advanced technical skills independently, staying abreast of new software, technical innovations and all the department’s document protocols.
  • Assists supervisor with administrative and workflow duties.
  • Collaborates in a team and shift environment to complete complex projects.

In direct supervisor’s absence:

  • Performs work intake, clarifying and recording clients’ instructions, negotiating deadlines, delegating work to staff astutely and managing resources to ensure prompt completion of projects.
  • Skillfully prioritizes projects, thriving in a demanding, deadline-driven environment.
  • Applies highly developed knowledge of document production protocols and technology, analyzing work requests to determine the best approach for timely and cost-effective completion of projects, and providing guidance to staff regarding same.
  • Communicates effectively and courteously with clients regarding status of work requests, providing suggestions and additional services when appropriate.

Job Specifications:

  • Expert proficiency in Word 2016 and Excel 2016 and advanced proficiency in Visio 2016 and PowerPoint 2016 required
  • A minimum of five (5) years of document production experience in a legal/finance environment required. Additionally, a minimum of three (3) years’ experience as Assistant Supervisor or Lead Operator preferred.
  • Strong proficiency in DocXtools, Best Authority, Litera Change-Pro, Adobe Acrobat DC, iManage DeskSite, Contract Companion, Kofax Power PDF, OmniPage Pro and Outlook desired
  • Ability to produce fast and accurate document work
  • Proofreading skills and familiarity with business vocabulary and legal terminology a plus
  • Exceptional organizational, multi-tasking and project-management skills.
  • Superb customer service and interpersonal skills.
  • Excellent communication skills.

*This position is primary remote but in office presence might be required depending on business needs.


$97,000 – $106,000 (non-exempt)




Job Type: Full-time, Remote

Salary: $97,000 - $106,000 (non-exempt)

Date Active: 5.6.2024

Exempt/Not Exempt: Not Exempt

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  • Accepted file types: docx, doc, pdf, Max. file size: 25 MB.