CRM Data Steward

New York, NY

Summary
The InterAction Data Steward maintains data quality by conforming entered information according to required Firm format and confirmed information; researches and resolves discrepancies; updates, merges and eliminates duplicate contacts; acts as a reference for end users about InterAction; and handles special projects relating to InterAction as needed. Observes confidentiality of Firm matters.

Essential Duties and Responsibilities
• Verify new entries to database for proper formatting as per firm data standards.
• Ability to create searches and queries in InterAction or similar CRM.
• Resolve duplicate entries and check for errors.
• Process bounced e-mails and research addresses.
• Research and verify company mergers/name changes/office relocations.
• Update, maintain and document department guidelines, processes and best practices.
• Maintain mailing lists as well as generate searches and reports for targeted mailings.
• Provide user support and troubleshooting issues when necessary.
• Regularly monitor the competitive landscape.
• Develop and execute initiatives to improve data quality.
• Amend existing records.
• Other projects related to Data Stewards duties as assigned.

Knowledge, Skills, and Abilities Required
• Knowledge of InterAction or a comparable CRM database.
• Understanding of relational databases (RDB).
• Data management and data entry skills.
• Proficient with MS Office Suite, especially Outlook and Excel.
• Exceptional attention to detail, proficiency in proofreading and strong internet research skills. Familiarity with corporate structures and a solid foundation in data analysis.
• Ability to work independently and multitask.
• Ability to see projects through to completion.
• Quick learner, willingness to lear new skills and grow professionally.
• Ability to utilize available technology and firm resources.
• Commitment to adhering to Firm standards and best practices.
• Strong team-oriented mindset with a collaborative approach.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Availability to work overtime if required.

Education and Experience
• BA/BS in Marketing, Business, Computer Sciences or related fields with at least one year of InterAction experience, or two years of related CRM experience.
• Previous law firm experience preferred.

Working Conditions
• Normal office environment with little exposure to excessive noise, dust, temperature, etc.

Firm provides competitive compensation and benefits to its employees ensuring that we attract and retain the most talented individuals. The expected base salary range for this role is $70,000.00-$75,000.00, plus overtime and bonus. The base salary offer is based on a variety of factors which includes, but not limited to, qualifications, education and experience.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

#LI-Hybrid

 

 

Job Type: Full-time, Hybrid

Salary: $70,000.00-$75,000.00, plus overtime and bonus

Date Active: 1.16.2025

Exempt/Not Exempt: Not Exempt

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