Collections Specialist

This position is responsible for daily functions of the firm-wide collection efforts, including inventory review and consultation with attorneys on payment status and efforts; contacting clients regarding payment; coordinating collection efforts with and through billing coordinators and other staff; developing and preparing collection and NR related reports; maintaining validity and functionality of firm collection software and providing training to billing staff and others as needed.

Responsibilities

• Review collections status daily.
• Evaluate inventory to identify primary areas of focus.
• Analyze payment Consult with attorneys and billing coordinators regarding payment status.  Maintain detailed records on collection efforts and status using current collections software.
• Identify current and potential issues and alert attorneys and management to same.
• Contact assigned clients to obtain payment; coordinate with billing coordinators and other staff in collection efforts.
• Prepare monthly review of top delinquent AIR clients; prepare additional analysis and reports as needed.
• Provide input on risk management assessments for new and existing clients.
• Maintain validity and functionality of the firm’s collection software, providing training to colleagues as needed.
• Provide project leadership for evaluation and implementation of new software including training.

Qualifications

• Bachelor’s degree preferred, preferably in finance, accounting, or related High school diploma or equivalent required.
• Five years of progressive collections experience working in a professional environment such as a law firm, accounting firm, engineering firm, hospital or other large business.
• Experience preparing reports for and presenting reports to Senior Management.
• Understanding of best practices in Strong knowledge of Fair Debt Collection Practices Act (FDCPA), Texas Collection Laws/legal process, and third party collection laws. Proficiency with Dunn and Bradstreet or similar risk assessment software.
• Proficient use of PC and knowledge of MS Experience with collections software; knowledge of MiniSoft ARCS preferred. Able to quickly master new technology and train others in its use.
• Able to work both independently and with others in a results-oriented team environment.
• Inquisitive nature and demonstrated ability to think critically and problem solve.
• Strong negotiation and relationship management skills.
• Able to effectively prioritize and multi-task in a fast paced environment.
• Demonstrate analytical capacity and strong business/financial acumen.
• Excellent verbal and written communication skills.
• Able to maintain confidential information.