Collections Specialist

This position is responsible for daily functions of the firm-wide collection efforts, including inventory review and consultation with attorneys on payment status and efforts; contacting clients regarding payment; coordinating collection efforts with and through billing coordinators and other staff; developing and preparing collection and NR related reports; maintaining validity and functionality of firm collection software and providing training to billing staff and others as needed.


  • Review collections status daily.
  • Evaluate inventory to identify primary areas of focus.
  • Analyze payment Consult with attorneys and billing coordinators regarding payment status.  Maintain detailed records on collection efforts and status using current collections software.
  • Identify current and potential issues and alert attorneys and management to same.
  • Contact assigned clients to obtain payment; coordinate with billing coordinators and other staff in collection efforts.
  • Prepare monthly review of top delinquent AIR clients; prepare additional analysis and reports as needed.
  • Provide input on risk management assessments for new and existing clients.
  • Maintain validity and functionality of the firm’s collection software, providing training to colleagues as needed.
  • Provide project leadership for evaluation and implementation of new software including training.


  • Bachelor’s degree preferred, preferably in finance, accounting, or related High school diploma or equivalent required.
  • Five years of progressive collections experience working in a professional environment such as a law firm, accounting firm, engineering firm, hospital or other large business.
  • Experience preparing reports for and presenting reports to Senior Management.
  • Understanding of best practices in Strong knowledge of Fair Debt Collection Practices Act (FDCPA), Texas Collection Laws/legal process, and third party collection laws. Proficiency with Dunn and Bradstreet or similar risk assessment software.
  • Proficient use of PC and knowledge of MS Experience with collections software; knowledge of MiniSoft ARCS preferred. Able to quickly master new technology and train others in its use.
  • Able to work both independently and with others in a results-oriented team environment.
  • Inquisitive nature and demonstrated ability to think critically and problem solve.
  • Strong negotiation and relationship management skills.
  • Able to effectively prioritize and multi-task in a fast paced environment.
  • Demonstrate analytical capacity and strong business/financial acumen.
  • Excellent verbal and written communication skills.
  • Able to maintain confidential information.



Job Type: Full-time

Salary: Open, dependent on experience

Date Active: 8/20/2015

Exempt/Not Exempt: Exempt

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