Client Relations Manager

San Francisco, Palo Alto, Los Angeles, San Diego, Boston, New York or Washington, DC

Summary

Join a high-impact team dedicated to strengthening the firm’s most important client relationships. As a Client Relations Manager, you’ll partner closely with the Director of Client Relations to shape and execute a strategic, programmatic approach to client development-energizing client teams, advancing action plans, and driving targeted growth initiatives. Collaborating across Marketing and key firm functions, you’ll play a central role in elevating the client experience and unlocking new opportunities. They’re looking for someone who is naturally curious, boldly entrepreneurial, and relentlessly committed to delivering exceptional service.

• Partner with the Associate Director of Client Relations to develop, maintain, and execute strategic client team action plans.
• Lead effective use of Salesforce to manage contacts, track engagement, and deliver actionable reporting via dashboards.
• Serve as a central communicator for client teams—sharing updates, guiding meetings, and organizing agendas, notes, and action items.
• Identify opportunities to deepen client relationships and propose creative, strategic approaches to expand engagements.
• Plan and execute client-facing events, CLE programs, sponsorships, and other initiatives that strengthen relationships.
• Coordinate outreach to relationship partners on event invitations, CLE opportunities, award nominations, and other value-add offerings.
• Advise Business Development colleagues on client-informed pitch strategies and coordinate cross-practice or non-assigned pitches.
• Support client service excellence through reporting, interviews, secondee engagement, and collaboration with internal teams on billing, guidelines, conflicts, and operational needs.

Requirements

• Bachelor’s degree required.
• Minimum five years of legal business development and/or client relations experience; law firm or professional services experience strongly preferred.
• Proven ability to build and maintain strong client relationships and respond effectively to client needs.
• Strong strategic, analytical, and problem-solving skills, with the ability to synthesize complex information and support business planning.
• Excellent communication, writing, and presentation skills, with the ability to engage confidently with stakeholders at all levels.
• Demonstrated leadership and collaboration skills, including the ability to drive cross-functional initiatives and achieve consensus.
• Highly organized, detail-oriented self-starter with strong execution, sound judgment, and the ability to manage confidential information.
• Proficient in Microsoft Office; ability to learn new technologies quickly. Salesforce experience strongly preferred.

Benefits

• Firm offers a comprehensive benefits package starting on your first day.
• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution. 

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant’s skills and prior relevant experience; and certain degrees, licensing, and certifications.  

New York, San Francisco, Palo Alto salary range: $140,000.00-$195,000.00, plus bonus

Los Angeles, San Diego, Boston, Washington, D.C. salary range: $133,000.00-$186,000.00, plus bonus 

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