New York, NY 

Job Description

A premier, forward thinking, global law firm consistently ranked among the top firms in the world, is seeking Workplace Experience (“WE”) Agents to join their dynamic team in New York. They are seeking candidates open to working either 9:00 am – 5:00 pm or 11:00 pm – 7:00 am shifts.
As a WE Agent, you will be responsible for delivering a world-class experience for internal and external clients of the firm, wherever they are in the world.  Other key responsibilities include:

  • Establishing a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently
  • Executing effective processes and strategies for managing internal and external clients in the office; partnering with colleagues to ensure a seamless delivery of services
  • Thoroughly preparing for the day in advance; simultaneously prioritizing multiple deadlines while delivering outstanding support
  • Ensuring workstations, offices, and collaboration spaces are presentable, equipped, configured to customer specifications, and ready for use
  • Verifying workspace technology is functioning and ready prior to use; providing first-line assistance to clients (e.g. docking notebooks, connecting peripherals, syncing office phone, etc.)

About you

  • Foster an atmosphere of belonging
  • Exhibit authenticity and a genuine sense of connection.
  • Communicate effectively with all audiences, adapting with ease

And have

  • A high school diploma or equivalent
  • A minimum of three (3) years of workplace experience, hospitality, or related experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in the Firm’s comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
  • Professional Development programs
  • Employee discounts
  • And more!

Additionally, they have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Salary: $55,000.00-$70,000.00, dependent on experience and location
Date Active: 9.9.2022
Exempt/Not Exempt: Non-Exempt