Temporary AV/Video Conferencing Support Specialist

New York, NY

Responsibilities

The AV/Video conferencing Support Specialist will be responsible for the following duties:

• Facilitate and support high profile VIP internal and external AV/VC live events
• Responsible for the daily support and management of the VC platforms, meetings and webinars
• Evaluate third party webcasting/video conferencing solutions and make recommendations
• Collaborate and manage third party AV/VC vendors on design, execution and support
• Liaison between Information Security and Network Engineering to confirm each VC platform operates within the firm’s VPN network
• Ability to understand various audio and video conferencing protocols
• Experience with the following platforms, but not limited to, Zoom, WebEx, MS Teams, Skype, GoToMeeting, ON24, Intrado
• Experience with LifeSize VC equipment
• Must have excellent customer service skills and be highly responsive to our customers’ requests
• Must have strong technical skills with the ability to troubleshoot and resolve complex issues
• Must have strong interpersonal, analytical and organizational skills with exceptional attention to details
• Highly flexible communication skills:
• Ability to rapidly translate between the technical and non-technical sides of a situation in a way that ensures understanding and customer satisfaction
• Ability to work effectively and efficiently as part of a team and independently as necessary
• A commitment to first-rate customer service, well-balanced with an understanding of policies and procedures
• On call 24×7 to handle emergencies or outages as the need arises
• Must be able to write clear and concise technical, procedural and policy documentation
• Must have a minimum of 5-7 years’ experience

Requirements

• Bachelor’s degree required
• Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy.
• Ability to meet strict deadlines and interact well with co-workers.
• Excellent interpersonal, communication and analytical skills.
• Attention to detail.