Credit and Collections Coordinator

Roseland, NJ

Summary

The Credit and Collections Coordinator is responsible for assisting the Credit Manager with various processes and projects to collect the firm’s accounts receivable. The position is in the Roseland, NJ office and offers a hybrid remote work opportunity.

Responsibilities

• Responsible for AR reminder statement processes and follow up
• Resolve billing discrepancies between clients and attorneys; coordinate with billers to reissue bills when needed
• Contact clients via email and telephone to inquire about payment status, follow-up on payment plans
• Work with Credit Manager to present proposed payment plans to attorneys and clients
• Review and analyze client payment trends and provide information to Credit Manager for review and consideration of next steps
• Accurately record notes regarding collections; determine subsequent follow-up
• Generate reports and review prior to distribution
• Collaborate with Revenue Team on ways to improve processes
• Ad hoc projects as assigned
• Must possess a professional, confident, and friendly demeanor to all internal and external clients
• Comfortable with contacting internal and external clients via email and telephone as assigned by Credit Manager
• Attention to detail, organization, and follow up is required
• Maintain accurate information in the firm’s collections software and filing systems

Qualifications

• A minimum of 5 years of accounts receivable collections experience
• Law firm accounting experience a plus
• Computer skills needed including Excel, Word, knowledge of MiniSoft ARCS2G law firm collections software or Aderant a plus
• Excellent verbal and written communication skills
• Ability to manage multiple tasks daily
• Exhibits professional maturity; composed under pressure

Compensation

The salary range for this role is $60,000 – $80,000, nonexempt.

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