Collections Specialist

New York, NY

Responsibilities

• Reviewing status of client accounts and monitoring aging receivables
• Working with assigned partners to review their matters and determine action plans
• Communicating directly with clients to secure payments on a timely basis.
• Providing documentation and analysis to partners and clients as needed.
• Maintaining detailed records of steps taken to facilitate payments.
• Coordinating with Collections team regarding assigned receivables portfolio and discussing strategy and escalation as needed.
• Assisting the team with researching, analyzing and resolving client deductions and unapplied credits.
• Collaborating with various operation teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections and other projects.

Requirements

• Must have a minimum of 7  years’ experience as a Collections Specialist in the legal or professional service industry. Previous experience at a law firm and interfacing with partners and clients is a plus. Aderant, Elite & E Billing Systems experience are a plus.
• Bachelor’s degree required
• Must have the capability to follow up on client accounts with minimal supervision.
• Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy.
• Ability to meet strict deadlines and interact well with co-workers.
• Excellent interpersonal, communication and analytical skills.
• Attention to detail.
• Must be proficient in Word and Excel.