Billing Supervisor 

Washington, DC or New York, NY

Summary
This position is responsible for supervising the daily functions and personnel of the Billing Coordinator Department, including staffing, pricing, billing and collections. Maintains a portion of the individual billing assignments and keeps Billing and Collections Manager advised of any potential issues with staff, billing and/or collections that may impact reaching monthly, quarterly or annual goals. 

Duties and Responsibilities
Staffing

• Supervises Billing Coordinators and the daily operations of the Department to ensure that all functions are performed effectively and efficiently; coordinates and approves requested PTO to assure full coverage at all times.
• Prepares and delivers annual evaluations, coaching team members as needed during the year.
• Addresses any potential issues that arise, working with the Billing and Collections Manager and Human Resources Department as needed to address these issues in a timely manner.
• Participates in interviewing candidates for open positions.
• Mentors new staff members; works with Billing Supervisor and Billing and Collections Manager to identify and address additional training needs.
• Consults with Billing and Collections Manager on workload adjustments and assignments.

Pricing

• Provides pricing assistance to team members, with appropriate input from the Pricing Analyst and Billing and Collections Manager as needed.
• Reviews pricing requests for appropriate approvals and reasonableness.
• Sets up defined pricing/rates in CMS and coordinates revalue of inventory.

Billing

• Supervises billing activities for assigned team to ensure timely and accurate preparation of bills.
• Provides direction on reporting and unique billing situations, in consultation with Billing Supervisor and Billing and Collections Manager.
• Supervises preparation of reports as requested by management.

Collections

• Coordinates collection activities for assigned team to ensure timely payment.
• Provides direction on difficult collection situations in consultation with Collections Analyst and Billing and Collections Manager.
• Supervises preparation of reports as requested by management.
• Maintains a portion of billing and collections support on individual billing assignments.

Qualifications

Education – High School diploma required; college degree preferred, including courses in Accounting and/or Finance.

Experience – Five years’ billing experience, preferably in a law firm or other large professional services organization.

Special Knowledge – Demonstrated depth of knowledge and skills related to multi-faceted billing. Demonstrated proficiency using Aderant or comparable accounting software; 10-key calculator.

Technical Skills – Proficient use of PC and knowledge of MS Office, including Word and Excel. Interest in and aptitude for developing further technical expertise. Ability to learn and utilize new software quickly.

Attributes – Ability to maintain professional behavior in a demanding and stressful environment and help others to do the same. Able to plan and prioritize work effectively and resolve problems in a timely manner. Ability to gather and analyze information skillfully and provide analytical insights. Must provide excellent customer service and be detail-oriented with strong organizational skills and have the ability to adapt well to change. Ability to lead and work well under pressure, handling multiple projects at a time while managing assigned attorneys.

Other Qualifications – Able to maintain confidential information.