Client Relations Manager

San Francisco, CA

The Opportunity 

• Join Firm’s Marketing team and work closely with our Director of Client Relations to ensure a programmatic approach to developing client relationships in the technology sector!
• The Client Relations Manager provides support and leadership to the technology client teams and implements client action plans developed under the direction of the Director of Client Relations and together with the client relationship partners. The Manager undertakes client targeting efforts in the technology sector, developing and implementing pursuit plans while providing consistent, programmatic support. The Client Relations Manager manages the technology industry group, working closely with the partner lead(s) for the industry group and relevant business development managers. The role focuses on growing client relationships while ensuring exemplary service in all aspects of client experience. The Manager takes a collaborative, team-oriented approach to working with others in the Client Relations Group, the Marketing Department, and other Firm functions.
• Works closely with Director of Client Relations to develop action plans for tech client teams, maintains updated plans, and executes on the objectives identified in the plans.
• Regularly communicates with client teams on progress of plans, including through monthly newsletters (prepared with the support of the Client Relations Coordinator), client team meetings, and other avenues.
• Attends client team meetings, drafting/distributing notes and action plan updates, actively participate in discussions and agenda-setting. Prepares for and attends Department Chair meetings to discuss client relationship.
• Suggests, plans, executes, and attends client events, CLE trainings, and sponsorships designed to deepen, and add value to, client relationships.
• Conducts outreach to tech client relationship partners about invitation lists for firm events, potential CLE training sessions, award nominations, and other value-add services to offer clients.
• Provides guidance to Business Development staff on pitches, particularly with respect to client preferences and appropriate strategies. Coordinate pitches when cross-practice or not otherwise covered by Business Development group.
• Coordinates client reporting, both proactive (value-add reports) and reactive (diversity reports) to ensure timely, accurate, and clear responses.
• Ensures excellent client experience in administrative matters. Liaise with other Firm departments and client timekeepers to ensure compliance with client guidelines, assist with billing queries, address conflicts questions, and generally serve as point of contact for internal questions related to the Firm’s technology clients.
• Prepares background and research on technology clients for internal purposes before events and meetings, and as needed.
• Provides support for client interviews, including prep materials and liaising with client. Ensures appropriate follow-up measures are taken based on interview feedback.
• Leads and supports client targeting efforts in the technology sector; develops and implementing pursuit plans.
• Remains informed on developments in tech clients’ and potential clients’ businesses and spots opportunities for new work. Proactively seeks out growth opportunities.
• Supports the Firm’s technology industry group, working closely with the partner lead(s) for the industry group and relevant business development managers. 

Ideal Candidate       

• Bachelor’s degree required.
• Five years’ experience in the field of legal business development required; experience with a similar law firm strongly preferred.
• Interest in and experience with technology related practices a plus.