Director of Knowledge Management

Roseland, NJ or New York, NY

Reports to: Chief Innovation and Information Officer 

Summary

Provide hands-on leadership to develop, execute and market knowledge management initiatives for the firm. Initiatives focus on increasing client value and include enhancing research services, case management, and expertise management; implementing processes and technologies to support competitive intelligence, expertise sharing and reuse, and market analysis; and integrating and presenting data from disparate systems as well as qualitative and quantitative research to support the activities of the department. Manage a staff of six. This position works closely with Information Technology to implement technologies to support new initiatives as they relate to Knowledge and Research services.

Requirements

• Strategic and operational leadership of Knowledge and Research Services Department, including management of research services and vendors.
• Work with attorneys and staff to develop and institutionalize best practices for handling various types of matters, including document templates/samples, case management methodologies, etc.
• Identify and work with IT to pilot and implement new products and technologies that help attorneys deliver superb client value, including both legal research technologies and automation tools.
• Ensure that attorneys and staff can easily find knowledge materials, past cases, and other attorneys with expertise that are relevant to pitching, staffing, and handling new cases.
• Identify trends about clients and competitors and deliver insights to attorneys and other business functions.
• Identify and act upon opportunities to improve attorney productivity and address business challenges.
• Partner with practice and business units to ensure strategic alignment and success.
• Develop metrics and standards to support ongoing refinement of knowledge management strategies and products.
• Market services of the department to the firm and engender participation in knowledge management activities. 

Skills, Knowledge and Abilities

• The ideal candidate has a JD or Master’s degree in Library Science, Business Administration with emphasis on technology, Computer Science, or another field related to business technology. A Bachelor’s degree in a related field is acceptable.
• At least 10 years of corporate or legal experience in knowledge management and research services or as a practicing attorney.
• Experience innovating processes and technologies to support business functions and strategies.
• Experience with legal project management and/or case management.
• Experience gathering requirements, developing and executing project plans.
• Experience building portals, intranets, knowledge repositories, and productivity applications.
• Experience managing and mentoring staff through change.
• Excellent communication and presentation skills.
• Entrepreneurial vision with proven implementation track-record.

*This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required by employee.