Receptionist

New York, NY

M-F, 4pm-12am

Reports to:  Manager, Secretarial and Reception Services

Summary

Provide reception coverage, with superior customer service, to all clients, visitors and employees. 

Essential Duties and Responsibilities

• Execute proactive approach to extending superior customer service at all times to both internal and external clients.
• Operate switchboards and telephones; screen and direct calls to appropriate parties.
• Take accurate telephone messages and deliver messages promptly via email or voicemail, as directed by attorney instructions.
• Schedule conference room reservations, and changes as necessary, including disseminating special requests to catering, Information Technology, and office services staff, to ensure all requests are handled accurately and in a timely manner.
• Maintain knowledge of firm-wide meetings and events in order to properly direct attendees in a timely manner to meeting location.
• Assist staff and clients with all requests, including car and travel reservations, etc.
• Meet and Greet visitors entering the Firm and direct them to scheduled conference room or other location.
• Handle conference call requests accurately and in a timely manner.
• Perform conference room checks to ensure reservation requests are met prior to scheduled meetings.
• Maintain knowledge of staff and attorney whereabouts in and out of the Firm.
• Maintain a polished appearance of the Reception area at all times
• Maintain up-to-date desk instructions and departmental materials at all times. 

Knowledge, Skills, and Abilities Required

• Excellent written and oral communication skills.
• Professional demeanor and appearance at all times.
• Strong customer-service skills.
• Collaborative one-team mindset.
• Superb organizational and planning skills.
• Strong focus on attention to detail.
• Ability to work well in a fast-paced environment.
• Ability to understand oral and written instructions and seek further clarification when needed.
• Ability to work independently with minimal direction.
• Strict adherence to Firm Confidentiality Policy.

Education and Experience

• Minimum two years reception or customer service experience in legal, corporate or hospitality industry environment
• College degree preferred.