Client Relations & Event Coordinator

San Francisco, CA 

Summary

Join premier, global, law firms Marketing team and work closely with their dynamic Client Relations team! The Client Relations & Event Coordinator is an essential team member who helps facilitate a programmatic approach to developing client relationships in the technology sector. The Coordinator supports the Firm’s Bay Area efforts focused on client interaction opportunities (events and others) and brand visibility. This role focuses on supporting the Firm’s efforts to grow client relationships in the Bay Area and across the technology sector while ensuring exemplary service in all aspects of client experience. 

Responsibilities

• Maintains action plans for tech client teams, tracking activities and progress against goals. Reminds Client Relations team members of outstanding items and upcoming deadlines. Incorporates client team meeting notes into plan updates.
• Provides support for Bay Area and client team client events, including:
• Assistance in drafting invitations.
• Tracking client outreach and RSVPs.
• Attending events and provide day-of support (set-up, registration, clean-up, etc.).
• Assisting with post-event summaries and follow-up.
• Creates drafts of various internal newsletters relating to technology client teams and Bay Area client outreach opportunities.
• Proactively seeks out information to include in newsletters, including through outreach to Marketing and Finance colleagues.
• Synthesizes emails forwarded from Client Relations and Business Development colleagues and distills to key points to include in newsletters.
• Coordinates event sponsorships, including:
• Securing internal approval of expense.
• Coordinating with Creative Services to create collateral (program ad, banner ad, etc.).
• Submitting invoices for payment.
• Tracking invitations to attend events and outstanding table slots.
• Maintains the Bay Area Marketing budgets, with close direction from the Bay Area Marketing Manager. Regularly updates budget sheets and assists with annual budget input.
• Assists with and internal procedures for various value-add services (e.g. MoFone, MoFo Test Drive, secondments), including:
• Tracking client usage of value-add services.
• Scheduling necessary check-ins.
• Obtaining monthly usage reports from Pricing.
• Creating draft client reports for secondees.
• Assists with scheduling Voice of Client interviews, tracking progress, and inputting feedback into database.
• Maintains updated client contact information, working closely with the Marketing Technology Group as needed.
• Creates first drafts of various reports, including value-add reports and Department Chair meeting prep reports.
• Revamps and maintains CLE training program and menus.
• Coordinates internal Client Relations Group meetings.
• Provides other assistance as needed to the Firm’s technology client teams, technology industry group, and Bay Area marketing efforts. 

Ideal Candidate     

• Bachelor’s degree with a strong GPA required.
• 3 years’ professional experience required; experience in law firm or professional services marketing a plus.