Conference Services Attendant

New York, NY

Summary

Under direction of supervisor, efficiently manage and coordinate all services for conference spaces, break rooms, pantries, and visiting attorney offices by being professional, caring, resourceful and motivated.  A Conference Services Attendant is proactive, anticipating clients’ needs as well as responds promptly to the requests of customers by aligning services to the customers’ needs and schedules.  Conference Services Attendants are require to become ServSafe certified in both Food Safety and Alcohol Service in accordance with state law. 

Essential Duties

• Maintain conference space, kitchens, break rooms and visiting attorney offices in a neat, clean and orderly manner in accordance with the established firmwide Return to Inventory (RTI) procedures documented on the department’s Firm Private Site.
• Preparation, execution and closeout of special office social and business related events to include set-up and break-down of rearranging and storing furniture and other event related inventory.
• Process catering requests and orders with multiple vendors.

Additional responsibilities may include, but are not limited to:

• Manage inventory of supplies and keep assigned areas stocked.
• Ensure firm equipment (dinnerware, machinery and event supplies) is cleaned, sanitized and organized on a daily basis, as well as maintained to the standards outlined on Firm Private site.
• Working knowledge of basic technology equipment functionality in conference rooms/floors.
• Working knowledge of department’s room reservation system.
• Perform other related duties in the Conference Services Department as assigned by manager and/or supervisor.

Skills

Organizational and Task Management

• Ability to organize work in a manner that facilitates timely and efficient completion of assigned tasks.
• Ability to discern and reconcile competing priorities, manage multiple tasks or assignment, and complete assignment within established deadlines.
• Ability to learn rapidly and adapt quickly to changing situations with minimal planning/information.
• Ability to maintain required ServSafe Certification(s) associated with Food and Alcohol service.
• Proficiency with firm issued mobile device, to be utilized during workday and on person, functioning at all times while in office.
• Ability to resolve issues quickly and efficiently without disrupting client progress. 

Communication and Listening Skills

• Strong command of the English language, both verbal and written.
• Ability to communicate Firm, Administrative Support Services, and Conference Center Standards outlined in the Firm Manual and Firm Private Site to colleagues, clients and other individuals.
• Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals.
• Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others.
• Ability to share ideas and feedback and opinions in a constructive and professional manner.
• Ability to listen and be open to learn from other people’s advice and observations. 

Performance Standards

• Professional Image: Appropriately and professionally wear Firm Uniform in accordance to the standards outlined on Firm Private Site
• Brand Image: Maintain a positive perspective about Firm, your work responsibilities, and the competencies of our department in both good times and challenging times.
• Space Standards: Maintain and follow all operational standards associates with but not limited to Conference Rooms, Breakrooms, Red Carpet Service, Touchdown Rooms, Telephone Rooms, Visiting Attorney Offices, Common Areas and Conference Center.
• Event Service Standards: Understand and execute Firm Event Service Standards for dinner service and receptions outlined on the Firm Private Site.
• Sustainability Standards: Support established recycling and garbage disposal firm practices.

Education and Experience

• Previous experience of 3 or more years in the hospitality industry.
• Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school. 

Physical Effort

• Ability to lift or push heavy equipment/furniture weighing more than 80lbs.
• Repetitive motions substantial movements of the wrists, hands and/or fingers.
• Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling and lifting.
• Ability to remain standing or walk during normal work shift for five to six hours each day.
• Talking expressing or exchanging ideas by means of spoken word.
• Ability to convey detailed or important spoken instructions to other workers accurately.
• Hearing ability to receive detailed information through oral communication.