Manager of Secretaries and Support Services

Newark, NJ

Essential Duties

• Responsible for managing Newark secretaries and receptionists, Project Service Center (“PSC”) supervisors and staff (day/evening shifts) and weekend support services logistics
• Support attorneys with coordination of Newark Legal Secretarial support during absences. Review and approve Newark staff time sheets
• Performance Management- conduct annual review meetings for Newark secretaries and receptionists
• Coordinate attorney/secretary assignments and manage daily practice group coverage issues
• Meet with Practice Group Leaders regarding secretarial staff issues, training endeavors and Workshop ideas to support practice groups, including follow up training for legal staff
• Meet bi-annually with secretaries regarding new programs and processes
• Meet monthly with PSC supervisors to review workflow
• Maintain practice group calendars to ensure coverage
• Provide quarterly secretarial overtime updates to Practice Group Leaders
• Apprise Director of Human Resources about the status of secretarial staff issues and matters regularly
• Participate in New Hire Orientation twice per month
• Work with Information Technology Team regarding software projects to ensure effective rollout to staff
• Work with Facilities Department to support attorney and secretarial moves within the Newark office
• Work with Records Department regarding filing-related issues

Minimum Qualifications

Training and Experience 

• Bachelor’s degree in Human Resources or Business Management preferred
• PHR designation from Society of Human Resource Management preferred

Knowledge, Abilities and Skill 

• Minimum of 5 years of Supervisor experience or Office Management experience
• Minimum of 5 years Human Resources Experience
• Superior oral and written communication skills
• Proven Interpersonal Skills
• Excellent organizational ability
• Attention to detail
• Ability to interface and maintain effective relationships across the firm
• Ability to work flexible hours
• Strong knowledge of Microsoft Office programs, including Word, Excel and PowerPoint