Manager of Secretarial Services and Document Processing

New York, NY

Overview

The Manager of Secretarial Services and Document Processing will oversee and manage the operation of the Secretarial Services and Document Processing Services Departments to ensure quality service is provided while meeting the needs of the Firm.

Responsibilities

• Managing, directing and providing guidance to several Secretarial Managers, the Manager of Document Processing and department administrators;
• Analyzing data and making recommendations for adjustments/changes to the departments’ support models and structure to maintain optimal support to lawyers;
• Coordinating cohesive 24/7 attorney support between the Secretarial Services and Document Processing departments;
• Developing and implementing changes to department policies and procedures as needed; Coordinating the annual performance and salary review processes and making compensation recommendations when needed;
• Preparing the annual budgets and exercising cost control;
• Developing and maintaining performance measurement standards and applying those standards to the performance management of the Secretarial Services and Document Processing departments;
• Managing the professional and technical development of the department’s Managers and Supervisors;
• Conducting effective staff evaluations and providing regular mentorship to managerial staff;
• Maintaining a hands-on management approach with the readiness to jump in and work alongside the team as needed;
• Identifying specific training needs and coaching new and existing staff accordingly to develop technical, functional and interpersonal skills;
• Partnering with the Human Resources staff on recruitment and employee relations issues; and
• Performing other duties, as assigned.

Qualifications

• Bachelor’s degree and 5+ years of experience managing a large support or service team, preferably within a professional services environment;
• Confident and proven ability to interact effectively with key stakeholders to build consensus around common goals;
• Excellent interpersonal skills;
• Ability to work in an integrated team environment;
• Ability to build professional working relationships with attorneys and staff members;
• Ability to present ideas clearly, both orally and in writing;
• Superior analytical skills and financial know-how;
• A demonstrated ability to understand and convey service principles;
• Proficiency in Microsoft Office Suite;
• Ability to independently manage tasks, projects and deadlines; and the commitment and flexibility to manage a 24×7 operation.