Operations Supervisor

Boston, MA 

Summary

Supervises the facilities staff and oversees department functions relating to office moves, equipment, furniture contract maintenance and building management. 

Duties and Responsibilities

• Directs and provides leadership to facilities staff. Plans and delegates work and makes decisions regarding employment, training and development, performance evaluations, salary recommendations and related staff issues.
• Assists with the preparation of annual budgets for various Operations Department accounts; develops operating forecasts and operates within approved budget limitations.
• Works directly with various vendors, internal contacts, and appropriate building management personnel for cleaning, restoration and other general housekeeping needs on a day-to-day basis.
• Negotiates and manages maintenance contracts for equipment and furniture.
• Responsible for preventive maintenance in office.
• Oversees the purchasing function and ensures compliance with purchasing policy.
• Maintains office supplies inventory for the firm.
• Maintains inventory of equipment and furniture both on-site and off-site.
• Manage ergonomic program for the Boston office.
• Manage internal office moves to include scheduling, notification and coordination.
• Coordinates internal moves and office setups for new arrivals.
• Assists with case room assignments to include determining the most efficient use of space, and coordinates appropriate set up.
• Liaison with building engineers and building staff.
• Contributes to the Firm’s Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a “can do” attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person. 

Knowledge/Skills/Abilities

• Excellent management and interpersonal skills.
• Strong communication, organizational and computer skills.
• Ability to work independently and handle multiple responsibilities.
• Ability to lift a minimum of 25 pounds. 

Education

• BA/BS preferred. 

Experience

• 5+ years’ experience in the Office Services field.
• Prior supervisory experience required.