Guest Services Manager

New York, NY

Department: Guest Services 

Job Description

A premier, global law firm consistently ranked among the top firms in the world, is seeking a client-focused Guest Services Manager to join our winning team in New York. You are a hospitality thought leader, always looking for innovative solutions, to ensure a world class experience. Your creativity is as unique as our clients. You anticipate and interpret client needs, identifying opportunities for the team to excel. You recognize that it takes a well-developed and organized team to deliver an unparalleled experience, where the common goal is flawless execution.
If you:

• Pride yourself on delivering best in class, client-focused hospitality services
• Inspire those around you to go above and beyond
• Think strategically, and recognize opportunity in change
• Innovate, collaborate and lead complex initiatives
• Build meaningful relationships
• Have the voice of the customer at the core of all that you do
• Enjoy working in a sophisticated environment
• Are passionately focused on the details

And have: 

• A Bachelor’s degree (preferred)
• 6 – 8 years’ of experience within a sophisticated, high touch, service environment
• Excellent leadership and communication skills
• Extensive knowledge of and experience with premier conference center and catering services