Network & Desktop Technician

New York, NY

M-F, 930am-530pm 

Objective

The Network & Desktop Technician is responsible for the day to day activities of supporting network and desktop hardware and software functions for the end user community of Firm.  This is a position that is primarily customer and communications focused requiring excellent customer service and communication skills; sound technical knowledge of PC/Laptop, network, servers, VTC, audio conferencing, BlackBerry, remote access, and telephone services; and a demonstrated ability to help and resolve issues. 

Duties & Responsibilities

• Diagnoses and resolves, in a timely manner, desktop hardware and software problems reported by end-users or forwarded by the HelpDesk.
• Maintains network and desktop hardware and software directly or through equipment manufacturer warranty.
• Configures and deploys desktop hardware and software including but not limited to PCs, laptops, printers, BlackBerrys, iPhone, remote access, and telephone equipment.
• Installs VPN and Citrix clients and troubleshoots remote access issues.
• Configures and troubleshoots laptop wireless connectivity.
• Configures and trains users on RSA remote access key fob.
• Configures and runs audio conference calls.
• Configures and runs VTC conference calls.
• Performs basic network, switch, router, firewall, and server maintenance and troubleshooting.
• Performs basic network administration of Exchange/Outlook/Active Directory/File Server/Print Server.
• Create Accounts/Groups in Active Directory/Exchange.
• Performs telephone add/moves/changes.
• Performs miscellaneous technical support tasks and special technical projects as assigned by Information Technology Services management.
• Works well as part of a team on technical projects.
• Recognizes the importance of effective client service and presents the firm in a positive light.
• Successfully sets priorities, performs tasks in an orderly fashion, and meets time deadlines.
• Keeps scheduled appointments, reports for work on time and maintains good attendance with valid reasons for absences.
• Maintains personal appearance and conduct appropriate for a professional services environment at all times.
• Demonstrates good written and oral communications skills and communicates effectively.
• Stays current with changing priorities, willing and able to take on new tasks and responsibilities and learn new technology.
• Generally remains calm and focused in pressure situations.
• Maintains departmental records in accordance with policies and procedures.
• Submits all required paperwork and reports accurately and on time.
• Operates well without specific direction and close supervision, given general guidelines for the position.
• Performs Network Administration tasks, including but not limited to backups, creating and deleting accounts in Active Directory and Exchange.
• Ability to support the daily operational processes for telecommunications systems.
• Support current voice technologies, troubleshoot problems, and perform moves/adds/and changes. 

Experience

• Minimum of four years’ experience in a desktop PC maintenance position, preferably in a client-service organization (legal background preferred, not required).
• Experience in troubleshooting and repairing DELL PCs/Lenovo Laptops and HP Laser printers in a network environment.
• Thorough understanding of current PC operating systems, hardware configurations, memory configuration techniques, and peripheral hardware and software.
• Knowledge of software applications and installation.
• Thorough understanding of BlackBerry installation, configuration, operation and troubleshooting.
• Ability to work in confined spaces, lift up to 80 pounds, and use various hand tools. 

Education

• College Degree in computer related field or equivalent work experience.

Skills

• Familiarity with the Firm Standard Desktop Operating System and software including but not limited to Win 10 Workstation, Office 2016, Exchange/Outlook 2016, iManage, Workshare, Citrix, etc.