Electronic Billing Assistant

New York, NY 

Job Summary

Coordinates all aspects of the Firm’s electronic billing processes, including transmission, and problem resolution.  Works closely with supervisor, and team members to meet department service guidelines.

• Prepares electronic bills in LEDES (Legal Electronic Data Exchange Standard) format using Aderant Expert.
• Submits electronic bills to clients via their designated electronic billing systems and verifies successful submission.
• Submits timekeepers and rates for approval as needed.
• Obtains and records matter ID numbers and timekeeper information to client and third party vendor applications.
• Verifies transmission of e-bills and maintains files (images documentation related to e-bill rejections and deductions).
• Resolves issues arising from transmitted bills (rejections, deductions), coordinating with the Client Accounting Assistants and Coordinators, partners and clients as necessary.
• Responds to e-mail and telephone inquiries from clients, electronic billing vendors, partners, and other Client Accounting staff regarding various aspects of electronic billing using effective communication skills, both oral and written.
• Coordinates and submits accruals and budgets to clients.
• Coordinates with colleagues and clients to resolve unsuccessful electronic bill submissions.
• Actively seeks to enhance knowledge of all client specific procedures and processes.
• Works effectively in a team environment.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned. 

Qualifications

• Knowledge of and working familiarity with various electronic billing systems, including but not limited to Thomson Reuters Legal Tracker (Serengeti Tracker), TyMetrix 360, Passport, CounselLink, Collaborati, LegalPrecision, Corridor / eCounsel, Legal Exchange.
• Knowledge of and working familiarity with Aderant Expert, Elite, or similar legal billing and accounting software.
• Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint, Word), with the ability to learn new software and operating systems
• Familiarity with various electronic billing vendor web sites
• Strong analytical skills.
• Technical knowledge or desire and ability to learn new technical skills
• Ability to meet deadlines
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs 

Experience/Education

• Completed Bachelor’s Degree required
• 1-2 years of client accounting / billing experience (at a law firm preferably)