Legal Billing Training & Development Specialist

Department – Client Accounting

Status –Exempt, Full Time

The Legal Billing Training & Development Specialist is responsible for designing and implementing learning and development programs, including testing and evaluation procedures; creating, revising, delivering and tracking all training that supports the needs of the Client Accounting department, including, training in software applications and soft skills, in both physical and virtual classroom settings.

• Conducts training needs analysis of global Client Accounting staff and coordinate with Global Managers on specific skills training.
• Collaborates with IT to create an interactive e-learning platform for Client Accounting training modules and maintain same.
• Utilizes e-learning techniques, creates and delivers e-learning packages, including on-demand training.
• Creates, updates and maintains training materials, including PowerPoint presentations, training manuals, handouts, practice exercises and system documentation.
• Evaluates and revises training and development programs as necessary, in order to adapt to changes occurring in the work environment.
• Keeps training programs vibrant and entertaining in order to engage employees and trainees.
• Conducts tailored training sessions, both technical and soft skills, to users’ role, department and level of experience.
• Provides training for a diverse group of users, including managers and supervisors, all levels of billing coordinators, specialized Client Accounting personnel such as E-billing, KYC and SBA, billing secretaries, Support Assistants and introductory training for new hires.
• Engages in strategic planning by developing supporting training objectives for Client Accounting department.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

Technical Training

• Trains all users, domestic and international, on Aderant Expert, ensuring thorough knowledge of system and macro reporting tools.
• Trains all users, domestic and international, on various data entry and reporting features of Star*Collect/NG.
• Actively participates in the testing and rollout of new system features.

Soft Skills Training

• Partners with Client Accounting managers and supervisors to validate and develop soft skills training programs.
• Develops, delivers and maintains various soft skills training programs, i.e communication, writing, customer service, etc.

 Requirements

• Bachelor’s degree required, Master’s degree preferred
• 3 years of legal billing experience
• 3 years of legal applications training experience
• Ability to gain a strong command of new systems, including ADERANT and Star*Collect/NG
• Expert knowledge in Windows and the MS Office Suite (Word, Excel, Outlook and PowerPoint)
• Current knowledge of industry best practices, trends and techniques
• Knowledge of programs and tools for video conference and web-based training
• Proficient in training methodologies and curriculum development
• Ability to plan, research, write, and produce technical training materials for new software products and features, including presentations and exercises
• Excellent analytical, troubleshooting, organizational, and planning skills
• Demonstrates a high level of integrity and professionalism, maintaining a high standard of professionalism in all interactions with partners, attorneys, support staff, clients and others
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Ability to work well in a demanding and fast-paced environment
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Flexibility to accommodate various time zones and work with a global workforce
• Flexibility to travel