Senior Applications Analyst

Los Angeles, CA

This position should be responsible for:

• Configuring, implementing, testing and supporting desktop applications (Including not limited to Win 7, iOS, Microsoft Office, Outlook, Word Templates, SharePoint, Adobe Acrobat, Internet Explorer, Document Management System, Records Management System and Workflows).
• Supporting and maintaining eRecords (ARM) system (training will be offered).
• Troubleshooting and solving third level support calls escalated from Support Center.
• Working with various IS departments and vendors to remediate the desktop, application and third party issues.

Qualifications

Strong communication skills between legal/administrative staff and IS team. Knowledge of Microsoft SQL, General Document Management System Principles, general law firm records and security policies, packaging and deployment of applications, Citrix and VMWare.
Experience

Hands-on experience in a law firm is required. A four-year college degree is required. Minimum two years of experience. Experience supporting Client & Server based applications. Extensive knowledge of the Microsoft Office Suite (versions 2010, 2013 & 2016). Experience using/developing VBA macros and applications. Strong knowledge in Windows Operating System. Must be able to diagnose problems via system and application logs.  iOS knowledge is a plus. Knowledge of working on Window 2008-2012 servers. Involvement in the development of an OS image. Strong communication skills between legal/administrative staff and IS. Prior experience in project management is a must.