Client Service Representative/Reception

M-F 11am-7pm

Reports to: Operations Manager

Summary

Provide courteous and efficient service to both internal and external clients, visitors and vendors. 

Principle Duties and Responsibilities

• Assists with general administrative and general office assistance. Performs opening and closing procedures.
• Reviews Visitor Registrations and conference room reports to ensure working knowledge of all visitors, meetings, conferences and events.
• Answers the telephone in a timely manner, takes complete, accurate messages and treats all external and internal clients professionally and with courtesy.
• Maintains general neighborhood information at client service centers and reception to provide visitors with general information.
• Coordinates with other Client Service Representatives to cover breaks, lunch hours, and PTO.
• Ensures that all visitors are announced and escorted as requested to conference rooms in a timely and professional manner.
• Receives and responds to visitor office requests.
• Receives and responds to facilities requests and complete the request by entering into Assyst.
• Assists Operations Department with special requests and assignments.
• Assumes additional responsibilities as assigned.
• Reports suspicious visitors to Operations and Building Security.
• Contributes to the Firm’s Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a “can do” attitude.

Qualifications

• Professional or corporate experience preferred.
• Excellent oral and written communication skills.
• Excellent interpersonal and organization skills.
• Pleasant and courteous manner.
• Business attire required.

Education

• High School Diploma or GED required. Two year college degree preferred. 

Experience

• Prior professional or corporate experience is highly desirable.