IT Support Specialist- (2:00pm to 2:00am Saturday and Sunday and 2:00pm to 9:45pm Monday and Tuesday)

The Information Technology Department of a leading, global, law firm has an opening for an IT Support Specialist in the Washington, DC office. The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm and clients of the Firm.  Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.  The hours for this position are 2:00pm to 2:00am Saturday and Sunday and 2:00pm to 9:45pm Monday and Tuesday.

Qualifications

• Minimum of four years of experience in end-user support.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Two-year college degree preferred.  Equivalent experience will be considered.
• Flexibility to work additional shifts as needed.