IT Support Specialist-San Francisco

The Information Technology Department of a leading, global, law firm has an opening for an IT Support Specialist in the San Francisco office. The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm as well as clients and visitors of the Firm.  Responsibilities include: Installing, configuring, maintaining and supporting workstations (hardware, operating system and applications), laptops, printers, audio/video equipment and telephones; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.  This position will be primarily located in the San Francisco office, but will travel to the Silicon Valley office frequently. 

Qualifications

• Minimum of four years of experience implementing, maintaining, and supporting Windows operating systems and MSOffice applications.
• Strong communication and interpersonal skills.
• Working knowledge of Network Administration concepts in order to properly resolve a variety of integrated tasks.
• Technical experience with Active Directory, Windows Server Operating Systems, and configuring and supporting Mobile devices (like Blackberry, Android or iOS), client workstations, laptops, printers, video conferencing and A/V equipment.
• Strong customer service skills and initiative.
• Two-year college degree preferred; equivalent experience will be considered.
• Flexibility to work additional shifts.