Manager of Client Services

The Manager of Client Services coordinates the operation of the Client Services, Travel, and Transport Services Department and ensures the department is functioning at the highest standard and meeting the needs of employees and visitors. 

Job Responsibilities include: making hiring and staffing decisions for Client Services; providing direction, guidance and training to Client Services, Travel and Transport Staff and Supervisors; administering performance evaluations and salary reviews for Client Services supervisors and staff; ensuring Client Services supervisory staff keeps accurate and current employee documentation; working closely with the Human Resources department on all Client Services employee issues; coordinating Client Services employee schedules to ensure proper coverage on all desks, preparing and distributing desk assignments, and requesting staff to change shifts or work overtime when necessary; analyzing and approving all Client Services expenses, diaries and overtime reports; coordinating Client Services staff training schedules; conducting regular meetings and providing weekly Client Services staff feedback; conducting orientation and training for new Client Services employees and providing weekly feedback during their evaluation period; overseeing the development of annual Client Services budget, monitoring expenses and exercising cost control; developing, implementing and maintaining Client Services departmental policies and procedures including all program material and documentation; implementing all emergency procedures (i.e., 888-_ _ _ _ _ _ _, telephone system outage); overseeing the smooth running of Travel Services; providing Reception desk coverage; and performing other duties as assigned. 

Job Requirements include: High School diploma or equivalent;  two to three years’ experience supervising a large Client Services department; excellent customer service skills; the ability to lead by example and communicate in a professional manner; the ability to work well under pressure and coordinate several activities at one time; the ability to deal discreetly with confidential information; the ability to solve problems and answer questions efficiently and professionally; proficiency in Microsoft Word and Excel; and the availability to work beyond scheduled hours on weekends and holidays as needed.