Client Development Coordinator

Reports to Client Services Director

Job Summary

This position supports the Senior Specialist, Client Development (NY) and the wider Client Development team on a wide variety of marketing and business development projects including events and sponsorships, market visibility programs, public relations interests, networking resources and related initiatives. The Coordinator, Client Development is responsible for developing an understanding of relevant NY-office, department and firm-wide priorities in order to properly assist with activities that support those interests. 

Principal Duties and Responsibilities

• Independently coordinate the full lifecycle of steps related to the planning and implementation of numerous firm events, sponsorships, CLE seminars, conferences, webcasts, and regional client entertainment and receptions
• Plans and leads instrumental activities related to firm events such as invitation list development and distribution, tracking RSVPs, venue research, preparing name tags, preparing thought leadership and CLE materials, reserving necessary equipment and facilities. Serves as the on-site event contact with client-facing opportunities.
• Works closely with the Senior Specialist, Client Development to develop tools and processes that promote follow through with new contacts made at events, client meetings and industry conferences to achieve positive outcomes.
• Works with colleagues on various aspects of the New York office’s Madison Square Garden client development suite and ticket allocations, including one-off requests for concert, show, and sporting event tickets.
• While at times supporting programs across a variety of legal departments, provides an enhanced level of support for marketing and client development activities related to the Litigation/Controversy department. Provides targeted research upon request in support of client development efforts.
• Supports senior Client Development staff on development and implementation of strategic marketing initiatives, including New York visibility efforts.
• Drafts and posts Firm events, programs and sponsorship information on the public website and firm intranet.
• Works with marketing team and select colleagues within the firm to monitor and track practice area marketing budgets.
• Collaborates with members of assigned process working group within the client development department to develop and maintain necessary deliverables.
• Prepares marketing material packets (pitch packets) for NY-based partners and visitors in an effort to support and learn more about strategic pitch opportunities.
• Supports firm-wide initiatives such as the Women’s Leadership, Alumni and Diversity initiatives as needed.
• Works with colleagues to support contact management efforts via InterAction (including database and contact updates, development of targeted marketing lists, tagging client activities, etc.)
• Works on select projects with the public relations team to support market recognition initiatives and legal directories (Chambers USA, Legal500, etc.). This may also include press release and internal/external communications support.
• Acts in conjunction with other Client Development service areas to support marketing communications-related activities, including but not limited to client alerts, the firm’s client feedback program and similar activities.
• Performs special projects as requested by Client Development leadership team.
• Contributes to the firm’s Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, good judgment, quality service and a “can do” attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Qualifications

Knowledge/Skills/Abilities

• Ability to work in a fast-paced environment with stressful deadlines and top-notch expectations for attention to detail and quality.
• Strong writing and verbal communication skills.
• Excellent organizational skills; fluency with event-related processes preferred.
• Ability to work independently with minimal supervision; ability to take initiative, prioritize actions steps and meet deadlines.
• Strong attention to detail with a strong ability to proof copy and inspect materials for technical functionality and style consistency.

Education

• BA/BS required. 

Experience

• 3-5 years of experience in legal or other services marketing environment preferred.
• Strong computer skills including advanced knowledge of Microsoft Word, Excel and PowerPoint are important, and knowledge of InterAction preferred.
• Working knowledge of The Chicago Manual of Style preferred.
• Experience using and/or interest in learning other marketing-related tools and technologies is desirable.