Video Conferencing Services Manager

Monday – Friday 6:00 am ET – 2:00 pm ET

Job Summary

The Video Conferencing Manager is primarily responsible for the management and maintenance of all audio visual rooms, video conference equipment, internal conference bridge administration, external conferencing, CLE and Webinar coordination, along with ISDN lines associated with existing Tandberg equipment. Responsible for supporting the operation, maintenance and repairs to the equipment, and its related software and network components.

 The specific responsibilities of this position include, but are not limited to the following:

• Maintain the overall design of the firm’s A/V systems and ensure audio visual conferencing technologies meet business requirements and are marketed effectively.
• Maintain a comprehensive understanding of best practices and advances in emerging technologies within the legal industry, closely matching technology solutions to the business needs of the firm.
• Maintain system documentation, as-builts, service manuals, and knowledge base articles for the support of each system. Develop and implement training materials.
• Act as liaison between Operations, Telecommunications, and the Local Support Team.
• Collaborate with attorneys and staff to ensure that audio visual and conferencing technologies are meeting business requirements and are effectively marketed.

 Qualifications

Technical skills to perform equipment setup, testing, and troubleshooting associated with any hardware, software, or programming malfunctions within the conferencing and audio visual environment. Equipment includes audio and video systems, cameras, projectors, monitors, control systems, PCs and more.

• Familiarity with all types of AV equipment and control systems including, but not limited to Tandberg Telepresence systems, TMS/VCS and Crestron.
• Knowledge of audio and video production tools such as laptops, video switchers, digital cameras, mixers, professional grade video cameras, professional audio and video recorders, LCDs, microphones, and related components.
• Understanding of LAN/WAN hardware and software for switches, hubs, routers, bridges, modems, multiplexors, point-to-point date circuits via copper and fiber for audio and video.
• Experience in setup, configuration, and troubleshooting to the network level on Tandberg, Cisco, Polycom, Soundpath and similar systems.
• In-depth knowledge of legacy and state of the art multimedia systems and equipment used in best of class conference centers, including video-conferencing.
• Administer conference room scheduler, which will also front end the VC end points.
• Experience with coordinating and managing events in multiple offices, utilizing local resources for on-site technical support and set up.
• Ability to manage vendors, equipment manufacturers, and integrators to install, test and configure new systems.
• Strong analytical, problem-solving and troubleshooting skills related to video-conferencing, connectivity, and AV equipment.
• Demonstrated experience developing and leading others including those located in other offices or in remote locations.
• Excellent verbal and written skills necessary to communicate either in person, email or by phone with attorneys, staff and clients.
• Familiar with Visio, general knowledge of Windows 7 and working in a domain environment. Proficient with Microsoft Office Suites and highly skilled in PowerPoint. Prior experience with WebEx, GoToWebinar, LiveMeeting, or other Webinar technologies necessary. General knowledge of SQL reporting.

Education/Experience

• Minimum 5+ years A/V broadcast or telecommunications experience.
• Bachelor’s degree preferred or technical school training with equivalent experience also considered.
• BICSI Certified.
• Infocomm Certified Technical Specialist General Certification required.
• Infocomm Certified Technical Specialist in AV Design preferred.
• CompTIA A+ certification preferred or commitment to attain within six months of employment.