Client Receivables Specialist

Atlanta, GA or Dallas, TX or Denver, CO or Nashville, TN or Philadelphia, PA

Summary

A well-regarded national law firm seeks a Client Receivables Specialist to lead and assist with collections, focusing on delinquent accounts and client and billing attorney inquiries. This is a hybrid role in the Atlanta, Dallas, Denver, Nashville, or Philadelphia office.

Responsibilities

• Lead and/or assist with all aspects of collections with a focus on delinquent accounts and responses to Client and Billing Attorney inquiries in an effective, efficient, and professional manner
• Maintain constant communication with Clients and Billing Attorneys regarding status of inventory
• Provide regular (at least monthly) updated information to Billing Attorneys regarding the status of their client inventory positions
• Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals
• Deliver a level of service to ensure Billing Attorney and Client satisfaction while exercising appropriate discretion and independent judgment
• Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients
• Work closely with the billing team to ensure invoices are efficiently delivered to clients and address any concerns or changes quickly
• Identify inventory trends, risks, and challenges and develop sensible action plans to address them
• Assist the CFO, Director of Financial Operations, and the Director of Credit Control with adherence to firm policies and procedures to drive positive inventory management and turnover results
• Focus on reducing the average A/R write-offs of the firm while minimizing A/R that is over 90 days old
• Assist in developing improved workflow methods for common A/R tasks that minimize time required of Billing Attorneys for requests/approvals while maintaining appropriate internal controls
• Build and maintain effective working relationships with cross-functional support departments and team members
• Meet regularly with assigned billing attorneys to discuss potential at-risk accounts and develop action plans
• Work with the Credit Department to regularly vet clients for potential financial risk
• Interact closely with the cash applications team to ensure timely and accurate postings of client payments
• Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies
• Proficient in 3E, ARCS, and Microsoft Word, Outlook, & Excel
• All other duties, as assigned, to ensure the success of the department and firm

Qualifications

• 5 or more years of related experience in law firm collections and/or business-to-business collections experience
• Excellent organizational skills and keen attention to detail and quality
• Excellent verbal and written communication/presentation skills
• Strong demonstrated relationship-building skills
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision
• Ability to work in a team environment with changing priorities and time pressures
• Strong demonstrated work ethic
• A high level of proficiency with Microsoft Excel and Microsoft Word
• Legal billing experience is a plus
• Experience with ARCS and 3E is a plus
• Prior AmLaw 100 law firm experience preferred

Compensation: $75,000.00-$100,000.00 annually.