Client Relations Coordinator

New York, NY or Boston, MA or Washington, DC

Summary

The Client Relations (“CR”) Coordinator supports a wide range of marketing and business development initiatives designed to strengthen existing client relationships in the Relationship Manager (“RM”) program and increase the firm’s visibility with key client accounts. Working under the direction of the Associate Director of Client Relations and in collaboration with the CR managers, this role provides essential coordination, execution, and analytical support across the RM program and client initiatives. This position reports to the Associate Director of Client Relations.

Responsibilities

• Support the preparation and execution of regular internal meetings for RM client teams, including scheduling, agenda preparation, meeting materials, and follow-up on action items.
• Maintain RM plans, client summaries, strategy reports, and related program materials in the firm’s document management systems.
• Support the execution of CR initiatives for RM clients, as assigned, in coordination with CR managers.
• Assist with internal RM coordination and client outreach.
• Assist with the planning, execution, and follow-up of CLE programs, relationship summits, and client-facing programs; responsibilities include coordinating logistics, preparing invitations and materials, managing RSVP and attendee lists, providing on-site or virtual support as needed, and preparing post-event reports.
• Coordinate CLE-related requirements with the firm’s Compliance Team.
• Maintain and update RM client contact data, including data within CRM systems and LinkedIn Sales Navigator; track pitches and proposals; maintain client summaries, experience lists, and activity records; support reporting and analysis of business development efforts, including relationship meetings, CLEs, and other client initiatives.
• Conduct basic market, client, and industry research; partner with the firm’s Marketing Research team on more complex research requests to support client targeting, pitches, events, and other business development initiatives.
• Collaborate with other Marketing and Business Development team members to ensure coordinated approaches to RM clients; work with stakeholders in other departments and offices as needed.
• Process invoices and expense reimbursements related to business development activities.
• Adhere to timely and regular in-office attendance in accordance with department expectations.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree required; concentration in business, marketing, communications, or a related field preferred.
• At least one year of experience in professional services in marketing or a related field preferred; demonstrated background of accomplishment in marketing, sales, or professional services a plus.
• Exceptional attention to detail, accuracy, and organization; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong project management, written communication, and interpersonal skills; ability to multitask and work effectively with attorneys and staff at all levels of the organization.
• Proactive, collaborative, and service-oriented approach to work.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook); experience with CRM systems or marketing technology tools is a plus.

Compensation: $79,600.00-$99,500.00, plus overtime and bonus