Receptionist

New York, NY

Summary

Deliver exceptional, concierge-level customer service to clients, visitors, and staff, always ensuring a seamless and professional experience.

Shift: Monday – Friday 3:00 p.m. – 11:00 p.m.

Responsibilities

• Provide superior, concierge-level customer service to both internal and external clients.
• Operate a multi-line telephone system, screening and directing calls, taking accurate messages, and delivering them promptly via email or voicemail as per attorney instructions.
• Rotate between Reception floors to ensure continuous coverage during breaks and lunch hours.
• Make, confirm, and manage conference room reservations, coordinating with Catering, IT, AV, and Office Services to ensure all special requests are managed accurately and promptly.
• Stay informed about Firm-wide meetings and events to direct attendees efficiently to the correct locations.
• Assist staff and clients with various requests, including car services, travel arrangements, and conference call coordination.
• Manage conference call requests accurately and in a timely manner.
• Greet visitors, direct them to the appropriate conference rooms or locations, and always maintain a polished Reception area.
• Perform pre-meeting checks to ensure conference room setups meet reservation requirements and expectations.
• Must be available for overtime as required, including evenings, weekends, holidays, and occasional overnight shifts. Overtime is a mandatory part of the role, and you will be part of a weekend rotation schedule.

Requirements

• Familiarity with Cisco phone systems, Rendezvous reservation system, and Akkadian Console app is a plus.
• Excellent oral and written communication skills with a professional demeanor and appearance.
• Strong customer service skills and a collaborative mindset, with the ability to work effectively within a team.
• Exceptional organizational, planning, and multitasking abilities, with a strong focus on attention to detail.
• Ability to thrive in a demanding environment, understand and follow instructions, and seek clarification when necessary.
• Capability to work independently with minimal supervision while adhering to the Firm’s Confidentiality Policy.

Education and Experience

• Bachelor’s degree or equivalent experience.
• Minimum of two years’ experience in reception or customer service, preferably within a legal, corporate, or hospitality setting.

Compensation: $60,000.00-$60,000.00, plus overtime and bonus