Client Receivables Specialist

Philadelphia, Kansas City, Atlanta or St. Louis

Summary

A large national law firm is seeking a Client Receivables Specialist position in the Philadelphia, Kansas City, Atlanta, or St. Louis office. This position would qualify for a hybrid role in one of the cities listed.

Responsibilities

• Lead and/or assist with all aspects of collections with a focus on delinquent accounts and response to Client and Billing Attorney inquiries in an effective, efficient, and professional manner.
• Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of inventory.
• Provide regular (at least monthly) update information to Billing Attorneys regarding the status of their client inventory positions.
• Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals.
• Deliver a level of service to ensure Billing Attorney and Client satisfaction while exercising appropriate discretion and independent judgment in the execution of said duties.
• Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
• Work closely with the billing team to ensure that we efficiently deliver all invoices to our clients and address any concerns or changes quickly.
• Identify inventory trends, risks and challenges and develop sensible action plans to address them.
• Assist the CFO, Director of Financial Operations, and the Director of Accounts Receivable with adherence to Firm policies and procedures to drive positive inventory management and turnover results.
• Focus on reducing the average A/R write-offs of the Firm while at the same time minimizing A/R that is over 90 days old.
• Assist in developing improved workflow methods for common A/R tasks that will minimize time required of Billing Attorneys for request/approvals but still maintain appropriate internal controls.
• Build and maintain effective working relationships with cross-functional support departments and team members.
• Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way.
• Work with Credit Department to ensure that we regularly vet clients for potential financial risk.
• Interact closely with the cash applications team to ensure timely and accurate postings of client payments.
• Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies.
• Proficient in 3E, ARCS, and Microsoft Word, Outlook & Excel.
• Employees approved for flexible work arrangements need to be available and maintain a practice of reliable, consistent attendance always during the employees scheduled work shift including, but not limited to, Zoom instant message, Zoom, email and voicemail, and by phone.
• All other duties, as assigned, to ensure the success of the department and Firm.

Requirements

• 5 or more years of related experience in law firm collections and/or business to business collections experience.
• Excellent organizational skills and a keen attention to detail and quality
• Excellent verbal and written communication / presentation skills
• Strong demonstrated relationship building skills
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision
• Ability to work in a team environment with changing priorities and time pressures
• Strong demonstrated work ethic
• Highly proficient with Microsoft Excel and Microsoft Word
• Experience with ARCS and 3E is a plus
• Preferred: Prior AmLaw 100 law firm experience.

Compensation: $75,000.00-$85,000.00, plus overtime and bonus.

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