Document Services Workflow Coordinator

New York, NY

Summary

A global law firm is looking for a FT workflow coordinator with excellent technical, customer service and communication skills joining the Document Services Team Monday-Friday in the New York Office.  This is a remote position with minimal onsite requirements as follows:1) during the initial training period, 2) once monthly onsite collaboration days, and 3) the potential for one-off/rare onsite needs.  Base schedule is Monday-Friday 1p-9p.  However, schedule will vary based on operational needs between the 11a to 11p EST time frame.

Responsibilities

• Communicates with clients regarding project submissions, including seeking additional information, negotiating deadlines and providing status updates
• Assesses requests, leveraging superior knowledge of applications and processing best practices
• Logs work in the ServiceNow system
• Assigns work to operators and proofreaders
• Provides coverage for absent front desk staff (Supervisors and Lead Operators)
• Works closely with Supervisors to determine parameters of deliverables and assess available bandwidth
• Collaborates in a team environment to complete complex projects.

Requirements

• Client-forward sensibilities and exceptional customer service and communication skills
• Minimum 3 years’ workflow, intake or coordination experience in a document production environment within the legal industry
• High level of knowledge in Word 2016, Excel 2016, PowerPoint 2016 and Adobe DC required
• Comprehensive understanding of Outlook, Visio, DocXtools, Best Authority, Litera Change-Pro, Adobe Acrobat DC, iManage, Contract Companion and Kofax Power PDF
• Proofreading skills and familiarity with business vocabulary and legal terminology a plus

Working Conditions

This is a remote position with minimal onsite requirements as follows:1) during the initial training period, 2) once monthly onsite collaboration days, and 3) the potential for one-off/rare onsite needs.  Base schedule is Monday-Friday 1p-9p.  However, schedule will vary based on needs between the 11a to 11p time frame.

Salary: $80,000.00-$105,000.00, plus overtime and bonus.

#LI-Remote