Document Services Lead Operator

New York, NY

Hours: Monday-Friday, 10:00 AM-6:00 PM (hybrid)

Summary

Microsoft Office power user, preferably certified, to assist supervisors with workflow management and document production, and to assume supervisory duties in direct supervisor’s absence.

Responsibilities

• Processes and troubleshoots documents in Word 2016, Excel 2016, PowerPoint 2016 and Visio 2016, often using advanced tools and collateral software to complete tasks.  Specifically:
  • DocXtools
  • Best Authority
  • OmniPage Pro
  • Contract Companion
  • Nuance Power PDF
• Creates and edits forms using Adobe Acrobat DC.
• Completes and returns assigned work to supervisory staff in a timely way, particularly jobs having strict deadlines.
• Provides technical guidance to colleagues and clients, as needed.
• Maintains advanced technical skills independently, staying abreast of new software, technical innovations and all the department’s document protocols.
• Assists supervisor with administrative and workflow duties.
• Collaborates in a team and shift environment to complete complex projects.
• In direct supervisor’s absence:
  • Performs work intake, clarifying and recording clients’ instructions, negotiating deadlines, delegating work to staff astutely and managing resources to ensure prompt completion of projects.
  • Skillfully prioritizes projects, thriving in a demanding, deadline-driven environment.
  • Applies highly developed knowledge of document production protocols and technology, analyzing work requests to determine the best approach for timely and cost-effective completion of projects, and providing guidance to staff regarding same.
  • Communicates effectively and courteously with clients regarding status of work requests, providing suggestions and additional services when appropriate.

Requirements

• Expert proficiency in Word 2016 and Excel 2016 and advanced proficiency in Visio 2016 and PowerPoint 2016 required
•  A minimum of five (5) years of document production experience in a legal/finance environment required.  Additionally, a minimum of three (3) years’ experience as Assistant Supervisor or Lead Operator preferred.
• Strong proficiency in DocXtools, Best Authority, Litera Change-Pro, Adobe Acrobat DC, iManage DeskSite, Contract Companion, Kofax Power PDF, OmniPage Pro and Outlook desired
• Ability to produce fast and accurate document work
• Proofreading skills and familiarity with business vocabulary and legal terminology a plus
• Exceptional organizational, multi-tasking and project-management skills.
• Superb customer service and interpersonal skills.
• Excellent communication skills.

Work Requirements

This is a hybrid role which requires in-office attendance in accordance with the schedule set forth by the department. A hybrid schedule is an essential function of this role.

Compensation

$96,000 – $105,000 (non-exempt)  We offer competitive compensation and benefits packages.  The firm considers a number of factors when determining compensation, including, but not limited to, education, years of experience, levels of experience, competency levels and other relevant skills and qualifications.

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