Collections Specialist

Baltimore, MD; Boston, MA; Multiple PA locations; Chicago, IL; Fort Lauderdale, FL; Miami, FL; Minneapolis, MN; Newark, NJ; Princeton, NJ; Washington, DC; West Palm Beach, FL; Wilmington, DE

Summary

Our client, an AmLaw200 firm, is seeking a Collections Specialist to join its collections department. The Collections Specialist will coordinate and work with a professional and cohesive team, handling all communications with attorneys and clients to ensure payments, along with evaluating and maintaining accurate records for same.

Responsibilities

• Responsible for own portfolio of clients
• Maintain strong attorney and client relationships
• Perform analysis to resolve and respond to attorney and client issues and queries on a timely basis
• Perform collection calls on a daily basis
• Maintain level of communication with attorneys and clients via telephone and email
• Interact with Billing Department regarding client account status

Qualifications

• 3-5 years of experience within a high volume law firm
  • Collections experience required
  • Accounts Receivable knowledge/experience a plus
• Ability to work a flexible, hybrid work schedule
• Ability to thrive in a fast-paced, collegial work environment
• Ability to meet tight deadline
• Knowledge of Billing and Collections procedures
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Working knowledge of Microsoft applications (Excel, Word, Outlook)
• Knowledge of Elite Enterprise and Star Collect preferred
  • experience with Aderant is a plus
• Excellent worth ethic
• Teamwork/collaboration
• Motivated
• Dependability
• Adaptability
• Active listening
• Patience
• Detail oriented
• Time management
• Organization

Compensation

The pay for this position will be determined based on relevant skills, experience, education, external market data, internal equity, and other job-related factors. The anticipated pay range for this role is $60,000 to $70,000 annually.

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