IT Knowledge Management Analyst

New York, NY

Summary

The primary responsibility of the IT Knowledge Management Analyst is to help the Firm get the most out of its Knowledge Management (KM) systems by working directly with legal, paralegal, and IT staff.  The IT KM Analyst will acquire an advanced technical understanding of the Firm’s KM systems and awareness of how they are used to address data integrity issues, assist with reporting and information governance and provide tier II support.

Responsibilities

• Ideally, the candidate would enjoy coming up with creative solutions to complex/unique problems.
• Gains an advanced understanding of various KM systems and progress towards providing second level support for those systems.
• Monitors the usage of KM systems by running existing reporting queries and:
  • Determines when information governance and data retention policies may apply;
  • Trains users who may not be using the full feature set of the DMS;
  • Consolidates or remediates duplicative entries or bad data in KM and other systems; and
  • Works with senior IT members to continually improve on the quality and scope of the reports.
• Provisions sites on the Firm’s extranet when non-standard configurations are required.
• Assembles summary reports and shares them with appropriate parties on a scheduled basis.
• Regularly engages matter teams to:
  • Offer general assistance, such as creating or deleting Workspaces, and moving or refiling document sets;
  • Address data management concerns as they arise;
  • Manage the security control lists of documents and Workspaces;
  • Share information regarding any unique circumstances; and
  • Determine when the status of a matter changes so that relevant systems can be updated accordingly.
• Supports the implementation of upgrades and feature enhancements to KM systems, including:
• Testing and documenting new features, integrations, and current state regression testing.
• Opens support tickets with third-party support teams for issues that cannot be resolved in-house.

Qualifications

• Bachelor’s degree required.
• Degree in Computer Science or Information Services or business-related field a plus.
• Minimum 3-5 years’ experience in the area of document management, knowledge management or information technology required.
• Data analysis experience a plus.
• Law firm experience preferred.
• Demonstrates ability to learn new technologies through experience or education.
• Experience with two or more of the following systems and technologies:  iManage, Prosperoware Milan, HighQ Collaborate, Decisiv Search, SQL, VBA or PowerShell.
• Excellent oral and written communication skills.
• Excellent documentation skills and experience with the technical documentation development process.
• Strong analytical, problem-solving and decision-making skills.
• Experience with communicating technical information to non-technical people.
• Ability to multitask in a fast-paced environment.
• Ability to work with employees at all levels.
• Ability to work independently and determine priorities.
• Strong understanding of Windows and MS Office applications.
• Strong customer service focus and experience.
• Experience with a reporting and analytics platform such as SSRS, Power BI or Tableau considered a plus.
• Experience in technical support role considered a plus.

Compensation

The Firm provides competitive compensation and benefits to its employees ensuring that we attract and retain the most talented individuals.  The expected base salary for this role ranges from $90,000 – $100,000.  The base salary offer is based on a variety of factors which includes, but not limited to qualifications, education and experience.