Workplace Experience Senior Coordinator

Washington, DC

Summary

A forward thinking, global, law firm consistently ranked among the top firms in the world, is seeking a Workplace Experience Senior Coordinator to join their dynamic team in Washington, D.C. 

About the role
As a Workplace Experience Senior Coordinator, you will be responsible for guiding a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, whether remote or in-person. Other key responsibilities include:

• Cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently
• Providing best-in-class client service delivery that is timely, accurate, and seamless; demonstrating sound judgement and problem-solving acumen
• Evaluating, identifying, and implementing innovative ways to streamline and enhance service delivery to maximize the Workplace Experience
• Contributing to the day-to-day oversight of the team including staffing/resource allocation and distribution of work; presenting new hire orientations to all personnel; assisting with the on boarding and training of new team members
• Providing performance feedback and seeking opportunities for team and individual development; working with manager on impactful coaching
• Consulting with clients to tailor requests to specifications; offers guidance in a poised and productive manner
• Coordinating successful execution of conference center meetings and events; provide hands-on expert support, including technology; coordinate with requisite departments to deliver beyond client expectations
• Oversees or assists successful execution of conference center meetings and events; provides hands-on expert support; coordinates with requisite departments to deliver beyond client expectations
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures
• Coordinates inventory and ongoing maintenance of catering equipment, supplies, and conference furnishings; making recommendations for repair, replacement, and/or upgrades of required equipment

About you
We’d love to hear from you if you

• Possess knowledge of health and safety standards and regulations
• Are adept at utilizing & navigating various technology platforms and applications
• Are able to work a flexible schedule; evenings and occasional weekend shifts will be required

And have

• A High school diploma or GED, with a Bachelor’s degree or comparable years of experience preferred
• A minimum of three (3) years of hospitality or customer service management experience; hotel management, facility/office management, law firm, or corporate environment experience

Compensation & Benefits
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also receive a generous and competitive total compensation package. The salary range for this role is $60,000 – $90,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. Discretionary bonuses may be awarded in recognition of individual and firm performance-and profit-sharing partnership contributions to 401(k) accounts may be given based on firm performance.

Firm’s comprehensive and best-in-class benefits support employees through every stage of life

• Healthcare, dental, and vision plans
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Generous 401(k) plan and firm-paid basic life and disability insurance
• Extensive resources for parents and caregivers
• Family building and fertility resources
• And much more!

In addition, employees receive 

• 10 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
• Peer networking, mentoring, and professional support through our eight global staff affinity groups

*Additionally, the firm has a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.