IT Help Desk Assistant

New York, NY

Summary

The IT Help Desk Assistant reports directly to the IT Director and is primarily responsible for help desk support for the firm’s New York, Washington, D.C., London, and Paris offices.

Responsibilities

• First responder to user support requests.
• Printer/Hardware issues
  • Toner replacement
  • Application problems
• Support and service for virtual and local desktops, laptop, peripheral hardware and software (drivers, printers, Windows updates).
• Management and maintenance of shared print server, copier, and scanner network
• Handle all facilities requests:
  • Meeting room setups,
  • Offsite war room support as needed.
  • Mobility 1 (Handhelds/Tablets)
  • Secure Mobile Device Management Platform Administration
  • Mobility 2 (Laptops/MIFIs):
• Prepare, test and log all laptop/MIFI loans to users
• Refresh/update/charge when returned.
• Responsible for hardware research quotes and purchases for approval:
  • Desktops, laptops, printers and other peripherals.
  • New and replacement handhelds and mobility devices.
  • Assist with special technical projects as required (databases, Wikipedia, design, etc.)
  • Setup and deploy new user office computers and peripherals.
• Order all technical supplies:
  • chargers, adapters, drives, cables
  • log purchases in budget and submit to accounting.
• Rare home visits for critical user support.
• Act as backup to Systems Admin and other team members when needed.

Requirements

• Bachelor’s degree required.
• Information Technology, Computer Science or related program preferred.
• Working knowledge of computer and equipment operation is required.
• 2-5 years of help desk support experience is preferred.
• Must be tech savvy and comfortable with conducting online research.
• Proficiency in computer hardware, software, Microsoft Windows-based systems and internet applications.
• Virtualization experience is a plus.
• Strong interpersonal skills.
• Ability to work both independently and on a team.
• Positive and friendly attitude.