Guest Services Specialist

Chicago, IL

Summary

As a Guest Services Specialist, you will be responsible for a high level of customer service to external and internal clients which includes receiving clients and vendors, ordering catering, and handling set up, management, and break down for all firm meetings and events taking place at a firm location. Other key responsibilities include:

• Utilizing Event Management System (EMS) with scheduling and organizing conference rooms; assisting with the set up and break down of chairs, tables, and equipment for special events; setting up designated amenities, including refreshments or meals; ensuring set up and configuration accurately matches the EMS report
• Utilizing Service Now ticketing system for daily tasks and reporting
• Organizing food for multiple meetings; following EMS report to ensure appropriate room set up and beverages/supplies for designated event
• Preparing food for meetings at the appropriate time, ensuring food is at appropriate temperature, and ensuring all needed supplies and utensils are also available
• Remaining available throughout the meeting period to refresh and remove any food or drink items at the appropriate time

About You

• Possess excellent verbal and written communication skills, excellent customer service skills, as well as well-developed and professional interpersonal skills
• Demonstrate the ability to interact effectively with people at all organizational levels of the Firm
• Display the ability to work in a team environment with a customer-service focus 

And Have

• A High School Diploma or equivalent
• A minimum of one (1) year of guest services attendant or customer service experience 

Additionally, the following behaviors are crucial for this role

• Creating a warm and welcoming environment
• Anticipating client needs and executing effectively
• Understanding customer service excellence thoroughly and demonstrating the ability to identify best-in-class customer service
• Managing client expectations, gaining buy-in, and delivering results
• Motivated, collaborative, inquisitive, agile, detailed oriented, and emotionally intelligent
• Tech-savvy and data driven

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Firm’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Firm is an Equal Opportunity Employer. The Firm’s commitment to diversity, equal opportunity, pro bono work and sustainability enables Firm to draw from a remarkable wealth of talent to create one of the world’s leading law firms. Their lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Their diversity makes them who they are.

Firm is committed to protecting the health and well-being of their employees and partners, their families, and members of their community against COVID-19. Accordingly, the Firm requires all partners and employees based in the United States to be fully vaccinated against COVID-19. Employees must present proof of full COVID-19 vaccination at the time that a conditional offer of employment is made. This policy is mandatory except for employees with a documented legally permissible exemption for not receiving the COVID-19 vaccine.