Client Development Coordinator (Transactional)

New York, NY

Summary

This position supports the Transactional Client Development Director and Manager and the team on a wide variety of initiatives, including events and sponsorships, research, market visibility and recognition efforts, support for pitches and RFPs, marketing content development and experience management, general business development activities and more.

While supporting activities across legal departments and teams and providing an enhanced level of support for client development activities related to Transactional practice groups, the Coordinator is responsible for developing an understanding of department and firmwide priorities in order to accurately assist with activities that support those interests. 

Responsibilities

• Supports the planning and execution of firm events including conferences, webinars, client entertainment and receptions and coordinates sponsorships to fully leverage benefits.
• Leads audience development for firm events, developing targeted invitation lists, overseeing RSVPs, attendee engagement and follow-up efforts.
• Reviews and conducts research on companies, industries, marketplaces and competitors related to pitches and other pivotal initiatives; develops insights and communicates recommendations and applicable information.
• Provides support for market recognition efforts, awards and legal directory submissions (Chambers USA, Legal 500, etc.).
• In collaboration with the firm’s Public Relations, Communications and Digital Marketing teams, promotes internally and externally deals, matters, client news and other lawyer and practice highlights.
• Assists in preparing sophisticated, thoughtful, and persuasive pitch materials, including RFP responses and tailored marketing collateral.
• Helps maintain the firm’s experience and content management database (Foundation) and performs queries and exports as needed.
• Acts in conjunction with other internal teams to support marketing communications-related activities, such as website updates, improvements to attorney biographies and online profiles including LinkedIn, and assists with the formatting and dissemination of Client Alerts.
• Assist with the preparation of monthly reports and Client Development budget updates for firm leadership.
• Works with colleagues to support contact management efforts via InterAction (including contact updates, development of targeted marketing lists, tagging client activities, etc.).
• Actively participates in the Client Development Department’s cross-functional resources program working with Managers across practice groups and functions in their various business development and marketing efforts including events and sponsorships.
• Performs special projects as requested by Client Development leadership team.
• Displays professionalism, quality service and a “can do” attitude to internal members/departments of the firm as well as external clients and vendors via email and written correspondence, over the telephone and in-person. 

Knowledge/Skills/Abilities

• Excellent written and oral communication skills
• Ability to work in a fast-paced environment with high expectations for outstanding client service, attention to detail and quality
• Strong time management skills to coordinate and prioritize workload and meet deadlines
• Research skills and reasoning ability to turn data into succinct and useful products for lawyers
• Ability to work independently and take initiative 

Education

• BA/BS required. 

Experience

• Experience in a professional services environment, preferably with a law firm, in a marketing or client development role is preferred.